Joia Paraiso By Iberostar (Adults Only) | Puerto Morelos ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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About the Hotel

Carretera Chetumal - Puerto Juarez Km. 309 Playa Paraiso, Puerto Morelos, Mexico, 77710

“The hotel is perfectly situated right along the fine sandy beach of Playa Paraiso, making it a dream spot for sunbathing and enjoying ocean activities.”view full review

Joia Paraiso By Iberostar (Adults Only) is a 5-star hotel featuring an all-inclusive experience tailored for adults. The property includes various leisure options such as a spa and multiple pools, offering guests relaxation and upscale amenities. It has a Booking.com rating of 9.1/10.

Rooms & Amenities

Joia Paraiso By Iberostar features spacious suites equipped with air conditioning, a minibar, and a private bathroom. Each room also includes a terrace or balcony, with select suites offering views of the Caribbean Sea. The hotel's emphasis on privacy extends to its luxurious accommodations.

Dining & Gastronomy

Dining options include five à la carte restaurants serving international and local cuisines, alongside a buffet that changes daily. Guests can enjoy room service available 24 hours and a variety of beverages at the bars, including specialty cocktails. The Grand Cellar provides an extensive selection of wines from various renowned regions.

Leisure & Activities

Leisure facilities consist of three pools offering diverse atmospheres, including a saltwater infinity pool and a wellness-focused spa. Guests can participate in water sports or golf at the nearby Playa Paraíso Golf Club. Wine tastings and cooking classes are also available for those seeking engaging activities.

Services & Transportation

The hotel offers free private transfers to and from Cancún International Airport for stays of three nights or more. Services such as a concierge and butler service enhance the personalized experience, ensuring that all guest needs are met throughout their stay. Joia Paraiso By Iberostar is situated within easy reach of renowned landmarks including Dolphin Discovery Playa del Carmen and the Mayan Water Complex.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Romance Villa Private Pool & Butler Service

2 persons

194 m²

2 King Size Beds

Shower

Private pool

room details

Ocean Front Butler Corner Suite

2 persons

60 m²

1 King-size bed and 1 Sofa bed

Shower

Coffee machine

room details

Ocean Front Butler Suite Beach Access

2 persons

60 m²

1 King-size bed

Shower

Coffee machine

room details

Pool View Suite

2 persons

60 m²

1 King-size bed and 1 Sofa bed

Shower

Coffee machine

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Puerto Morelos 13.6 km

Airports

Aeropuerto de Playa del Carmen (PCM) 23.3 km

Cancun (CUN) 38.9 km

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Really good Culinary Experience

I thoroughly enjoyed the dining options at the Iberostar Grand Paraiso. The food was very nice with plenty of variety, especially the buffets. The chefs, particularly Fernando and Octavio, went above and beyond to cater to our dietary preferences, creating delicious plant-based meals just for us. Dining was truly a highlight of our stay!

Philip123. USA, Read full review on

Relaxing Spa Retreat

The spa at Iberostar Grand Paraiso is hands down the best I have experienced in Mexico! The atmosphere was serene and the treatments were luxurious. I felt pampered and relaxed after each visit, making it an essential part of my vacation. I highly recommend indulging in their signature treatments!

James456. Canada, Read full review on

Impressive Fitness Amenities

This resort features an really good fitness center with all the latest equipment. I was pleasantly surprised by the spacious layout and cleanliness. Daily fitness classes kept my energy levels high and were a fun way to stay active. Staff was encouraging and the variety of equipment truly made it easy to stick to my routine while on vacation.

John789. UK, Read full review on

Fantastic Evening Shows

The entertainment at Iberostar Grand Paraiso surpassed all my expectations. Each night offered unique shows, from live music to impressive performances. My favorite was the fire show, which was absolutely amazing. The entertainment team, especially Daniel and Adrian, really made the evenings nice and enjoyable!

Jason321. Australia, Read full review on

What’s included

General

No smoking on site
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
No pets allowed
Adults only
Lift
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Smoke detectors
Key card access

Sports & Fitness

Fitness centre
Diving
Tennis court
Golf course
Billiard tables
Darts
Table tennis
Yoga class

Services

Room service
Housekeeping
Car hire
Shops/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Dinner

Business

Business centre
Meeting/ Banquet facilities

Spa & Leisure

Saltwater pool
Seasonal indoor pool
Heated swimming pool
Beach access
Beach umbrellas
Night club
Entertainment
Garden area
Leisure/ TV room
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Pedicure
Manicure
Treatment room
Beauty treatment
Massage

Room features

Air conditioning
Mini-bar
Patio
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Carretera Chetumal - Puerto Juarez Km. 309 Playa Paraiso, Puerto Morelos, Mexico, 77710

Map view

Carretera Chetumal - Puerto Juarez Km. 309 Playa Paraiso, Puerto Morelos, Mexico, 77710

City landmarks

Golf Course

Golf Club

720 m

Amusement Park

Mayan Water Complex

1.2 km

Landmark

Galaxy

740 m

Landmark

Wedding chappel

1.2 km

Harbour

Punta Maroma

2.1 km

Landmark

Paradise Beach

1.6 km

Landmark

Chapel

2.0 km

Landmark

El Palenque Theater

2.1 km

Landmark

Maroma Beach

2.1 km

Landmark

Playa del Secreto Property Owners Assocation

3.0 km

Beach

Playa del Secreto

3.2 km

Landmark

Dolphin Discovery Playa del Carmen Maroma

3.9 km

Beach

Playa Maroma

3.8 km

Golf Course

El Manglar Golf Course

4.0 km

Landmark

Teatro Vidanta

4.3 km

Landmark

Cirque du Soleil

4.3 km

Nearby

Playa Paraiso Golf Course

30 m

Restaurants

La Plaza Buffet

1.9 km

Carretera Chetumal-Puerto Juarez KM 309 Iberostar Hotel Resort

Reviews and Ratings

Reviews from guests about their experience.

Anthony

United States, December 2024

6.6/10

I recently stayed at this resort and while it had its impressive moments, several issues made the experience fall short of expectations. The beautiful clean surroundings and comfortable amenities were highlights, but the service at check-in and dining reservations left much to be desired. Overall, it was a decent stay, but I wouldn't rush back.

Rooms

7.0

The room was clean and comfortable with a nice view, but the configuration was less than ideal since we had to share a bed instead of having the requested two beds.

Service

6.0

While the cleaning staff and waiters were lovely, the reception and management were a bit lacking in support, especially regarding our room issues and dinner reservations.

Location

8.0

Its location along the beach was gorgeous and convenient for accessing the ocean, but it felt a bit isolated from other amenities and attractions.

Dining

5.0

The dining experience was quite hit or miss; while some restaurants served excellent food, the reservation system was frustrating and the buffet left much to be desired.

Facilities

7.0

The pool area was beautiful, but the lack of umbrellas was a downside, making it hard to stay cool and comfortable.

Pat

United States, October 2024

8.0/10

The Iberostar Grand offers a beautiful setting and engages guests with exciting activities and shows. However, there are some issues with restaurant reservation systems and limited menu options that can be frustrating. While the facilities are impressive and generally well-maintained, the overall dining experience could use improvement in variety and accessibility.

Rooms

9.0

The rooms were well-kept and provided a stunning ocean view, making for a great stay.

Service

7.0

Overall service was friendly and attentive, although there was some inconsistency in how restaurant bookings were managed.

Location

10.0

The hotel is conveniently located along a beautiful beach, making it a perfect spot for relaxation.

Dining

6.0

Dining options were limited, and I found it frustrating to cope with the small menus and reservation hassles.

Facilities

8.0

The facilities were generally excellent, with beautiful grounds and well-maintained beach areas.

Alex

United States, October 2024

9.4/10

We had an absolutely fabulous time at the resort! The food and drinks were top-notch, and the staff went out of their way to provide outstanding service. The atmosphere was relaxing, though I would have liked a bit more liveliness around the pool area. Overall, it's a great spot with just a few minor tweaks needed to elevate the experience even more.

Rooms

9.0

The rooms were spacious and kept immaculately clean, with a spectacular ocean view that really added to our overall experience.

Service

10.0

The service was nearly always available and exceptionally attentive. Staff members went above and beyond to accommodate all of our requests.

Location

9.0

Beautifully located along the fine sandy beach, the resort is just a short distance from various shopping and dining options, which adds to the convenience.

Dining

10.0

Dining was truly a highlight! The variety and quality of food options were excellent, and I particularly loved the beachfront BBQ.

Facilities

9.0

The facilities were great, especially the spa and pools, which added a luxurious touch to our stay.

Spectacular ocean view

Pool area lacks liveliness

Jack

United States, October 2024

8.4/10

Our stay at The Grand was overall fantastic, with attentive service and stunning facilities. The rooms were spacious and comfortable, but we did experience some issues with our butler service not being as responsive as we had hoped. The dining options were excellent, showcasing a variety of delicious dishes. While the location had its perks, we did find some areas rather rocky for swimming. All in all, it was a memorable vacation with plenty of highlights.

Rooms

9.0

The rooms were spacious, clean, and comfortable with nice balconies, making them perfect for relaxation.

Service

7.0

Service was mostly excellent, although we expected more attentiveness from our butlers; they did not visit us upon arrival as others had experienced.

Location

8.0

The hotel's location is beautiful, right along Playa Paraiso, but swimming was challenging due to rocky areas.

Dining

9.0

Dining at The Grand was a delight, with various restaurants offering tasty dishes, though some meal courses could have been served hotter.

Facilities

9.0

Facilities were excellent with a large pool area and enjoyable evening entertainment. The spa services were a fantastic addition.

Bob

United States, September 2024

7.6/10

This resort is a fantastic choice for a honeymoon, offering a peaceful adults-only experience with access to a variety of activities. The dining options were diverse and satisfying, although the room service could use some improvements. While the location provided some great excursions, they often required lengthy travel. Overall, the friendly staff made our stay enjoyable, but there were a few hiccups with the restaurant reservations that could be frustrating.

Rooms

8.0

The rooms were comfortable, though the room service could have been better in quality and timely delivery.

Service

7.0

The service was generally excellent, with friendly staff delivering consistently good support, but we did face some issues with the restaurant reservation process.

Location

7.0

The resort is nicely located with access to various activities, although some excursions were quite far away, which made travel times longer than expected.

Dining

8.0

Dining options were rich and enjoyable, although some restaurant menus have been reduced which was disappointing compared to our last visit.

Facilities

8.0

The overall facilities were impressive, but there were some issues like air conditioning being absent in certain public areas.