What is the check-in and check-out policy at Joia Paraiso By Iberostar (Adults Only)?
Check-in is at 15:00 and check-out is by 12:00.
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Joia Paraiso By Iberostar (Adults Only), Puerto Morelos
415US$
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Key details
About the Hotel
Carretera Chetumal - Puerto Juarez Km. 309 Playa Paraiso,
Puerto Morelos,
Mexico,
77710,
Quintana Roo
- Close to the beach
Perfect
9.2
9.4
4.8
Loved by guests
"The artwork is Renaissance era, which I happen to love and the floors shine like glass."
"We stayed in an ocean-front suite and the view was stunning."
"At Grand Paraiso, they make you feel so welcome."
Joia Paraiso By Iberostar (Adults Only) is a 5-star hotel featuring an
Rooms & Amenities
Joia Paraiso By Iberostar features
Dining & Gastronomy
Dining options include
Leisure & Activities
Leisure facilities consist of three pools offering diverse atmospheres, including a
Services & Transportation
The hotel offers
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Choose your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Romance Villa Private Pool & Butler Service
2 persons
194 m²
2 King Size Beds
Shower
Private pool
room details
Ocean Front Butler Corner Suite
2 persons
60 m²
1 King-size bed and 1 Sofa bed
Shower
Coffee machine
room details
Ocean Front Butler Suite Beach Access
2 persons
60 m²
1 King-size bed
Shower
Coffee machine
room details
Pool View Suite
2 persons
60 m²
1 King-size bed and 1 Sofa bed
Pool view
Shower
Coffee machine
room details
Show all roomsLess
Price and Room Availability
Check availability and prices for your dates now!
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Free Wi-Fi
- Free parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- No pets allowed
- Adults only
- Lift
- Currency exchange
- ATM/Cash machine
- Barber shop
- Coffee shop
- Smoke detectors
- Key card access
Sports & Fitness
- Fitness centre
- Diving
- Tennis court
- Golf course
- Billiard tables
- Darts
- Table tennis
- Yoga class
Services
- Room service
- Housekeeping
- Car hire
- Shops/Commercial services
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Poolside snack bar
- Snack bar
- Dinner
Business
- Business centre
- Meeting/ Banquet facilities
Spa & Leisure
- Saltwater pool
- Seasonal indoor pool
- Heated swimming pool
- Beach access
- Beach umbrellas
- Night club
- Entertainment
- Garden area
- Leisure/ TV room
- Spa & wellness centre
- Sauna
- Steam room
- Jacuzzi
- Pedicure
- Manicure
- Treatment room
- Beauty treatment
- Massage
Room features
- Air conditioning
- Mini-bar
- Patio
- Terrace
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
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Dining Onsite
Joia Paraiso By Iberostar offers an enticing array of onsite dining options, blending local and international flavors to satisfy every palate. From fresh breakfast delights to enchanting evening experiences, each restaurant features unique culinary perspectives set in inviting atmospheres.
Bellavista
International
Ambiance
Casual open-air dining with a serene view.
Key Offerings
Begin your day with a sumptuous breakfast featuring fresh continental selections, followed by a refreshing lunch menu. Signature dishes include regional favorites and international classics.
Reservation
no
Breakfast: 07:00 - 11:00; Lunch: 12:30 - 16:00
Tonis
Mediterranean
Ambiance
Chic indoor setting perfect for intimate dinners.
Key Offerings
Savor creative Mediterranean dishes in a warm atmosphere, enhancing your evening with an array of exquisite flavors paired ideally with fine wines.
Reservation
no
Dinner: 18:00 - 21:00
Venecia
Italian
Ambiance
Elegant dining with a focus on authentic Italian charm.
Key Offerings
Indulge in à la carte Italian specialties, from creamy risottos to decadent desserts like limoncello cream, all complemented by the best wine pairings.
Reservation
no
Dinner: 18:00 - 21:00
Haiku
Japanese
Ambiance
Sophisticated with a tranquil atmosphere, ideal for sushi lovers.
Key Offerings
Experience the artistry of Japanese cuisine through meticulously crafted sushi and savory dishes, perfect for a delightful evening.
Reservation
no
Dinner: 18:30 - 21:00
Haiku Teppanyaki
Japanese
Ambiance
Interactive and entertaining dining experience.
Key Offerings
Watch skilled chefs prepare traditional teppanyaki dishes before your eyes, featuring a vibrant mix of flavors and fresh ingredients.
Reservation
no
Dinner: 17:00 - 21:00
La Brisa
Mexican
Ambiance
Colorful and lively, capturing the essence of Mexican culture.
Key Offerings
Enjoy a delightful feast of Mexican cuisine, featuring specialties like ceviche and lomo saltado with a vibrant twist and Mediterranean influences.
Reservation
no
Dinner: 18:30 - 21:00
L Atelier
International
Ambiance
Artful and contemporary, perfect for a creative dining experience.
Key Offerings
A blend of cultures in every dish, featuring an enticing menu where culinary craftsmanship meets local inspiration.
Reservation
no
Dinner: 18:00 - 21:00
Bellavista Dinner
International
Ambiance
Enchanting evening setting by the sea.
Key Offerings
Dine under the stars with a selection of gourmet dishes that celebrate the essence of international flavors, with a stunning view that enhances the experience.
Reservation
no
Dinner: 18:30 - 22:00
Location
Carretera Chetumal - Puerto Juarez Km. 309 Playa Paraiso,
Puerto Morelos,
Mexico,
77710,
Quintana Roo
Map view
Carretera Chetumal - Puerto Juarez Km. 309 Playa Paraiso,
Puerto Morelos,
Mexico,
77710,
Quintana Roo
City landmarks
Golf Course
Golf Club
720 m
Amusement Park
Mayan Water Complex
1.2
km
Landmark
Galaxy
740 m
Landmark
Wedding chappel
1.2
km
Harbour
Punta Maroma
2.1
km
Landmark
Paradise Beach
1.6
km
Landmark
Chapel
2.0
km
Landmark
El Palenque Theater
2.1
km
Landmark
Maroma Beach
2.1
km
Landmark
Playa del Secreto Property Owners Assocation
3.0
km
Beach
Playa del Secreto
3.2
km
Landmark
Dolphin Discovery Playa del Carmen Maroma
3.9
km
Beach
Playa Maroma
3.8
km
Golf Course
El Manglar Golf Course
4.0
km
Landmark
Teatro Vidanta
4.3
km
Landmark
Cirque du Soleil
4.3
km
Nearby
Playa Paraiso Golf Course
30 m
Restaurants
La Plaza Buffet
1.9
km
Carretera Chetumal-Puerto Juarez KM 309 Iberostar Hotel Resort
Explore Puerto Morelos
Explore Playa Paraiso
Punta Maroma
25 minutes' walk
A stunning beach known for its clear waters and excellent snorkeling opportunities, great for relaxation.
La Plaza Buffet
25 minutes' walk
Offers a variety of delicious local and international dishes in a casual, family-friendly atmosphere.
Getting around
Reviews and Ratings
Reviews from guests about their experience.
Anthony
United States,
December
2024
6.6/10
I recently stayed at this resort and while it had its impressive moments, several issues made the experience fall short of expectations. The beautiful clean surroundings and comfortable amenities were highlights, but the service at check-in and dining reservations left much to be desired. Overall, it was a decent stay, but I wouldn't rush back.
Rooms
7.0
The room was clean and comfortable with a nice view, but the configuration was less than ideal since we had to share a bed instead of having the requested two beds.
Service
6.0
While the cleaning staff and waiters were lovely, the reception and management were a bit lacking in support, especially regarding our room issues and dinner reservations.
Location
8.0
Its location along the beach was gorgeous and convenient for accessing the ocean, but it felt a bit isolated from other amenities and attractions.
Dining
5.0
The dining experience was quite hit or miss; while some restaurants served excellent food, the reservation system was frustrating and the buffet left much to be desired.
Facilities
7.0
The pool area was beautiful, but the lack of umbrellas was a downside, making it hard to stay cool and comfortable.
Pat
United States,
October
2024
8.0/10
The Iberostar Grand offers a beautiful setting and engages guests with exciting activities and shows. However, there are some issues with restaurant reservation systems and limited menu options that can be frustrating. While the facilities are impressive and generally well-maintained, the overall dining experience could use improvement in variety and accessibility.
Rooms
9.0
The rooms were well-kept and provided a stunning ocean view, making for a great stay.
Service
7.0
Overall service was friendly and attentive, although there was some inconsistency in how restaurant bookings were managed.
Location
10.0
The hotel is conveniently located along a beautiful beach, making it a perfect spot for relaxation.
Dining
6.0
Dining options were limited, and I found it frustrating to cope with the small menus and reservation hassles.
Facilities
8.0
The facilities were generally excellent, with beautiful grounds and well-maintained beach areas.
Alex
United States,
October
2024
9.4/10
We had an absolutely fabulous time at the resort! The food and drinks were top-notch, and the staff went out of their way to provide outstanding service. The atmosphere was relaxing, though I would have liked a bit more liveliness around the pool area. Overall, it's a great spot with just a few minor tweaks needed to elevate the experience even more.
Rooms
9.0
The rooms were spacious and kept immaculately clean, with a spectacular ocean view that really added to our overall experience.
Service
10.0
The service was nearly always available and exceptionally attentive. Staff members went above and beyond to accommodate all of our requests.
Location
9.0
Beautifully located along the fine sandy beach, the resort is just a short distance from various shopping and dining options, which adds to the convenience.
Dining
10.0
Dining was truly a highlight! The variety and quality of food options were excellent, and I particularly loved the beachfront BBQ.
Facilities
9.0
The facilities were great, especially the spa and pools, which added a luxurious touch to our stay.
Spectacular ocean view
Pool area lacks liveliness
Jack
United States,
October
2024
8.4/10
Our stay at The Grand was overall fantastic, with attentive service and stunning facilities. The rooms were spacious and comfortable, but we did experience some issues with our butler service not being as responsive as we had hoped. The dining options were excellent, showcasing a variety of delicious dishes. While the location had its perks, we did find some areas rather rocky for swimming. All in all, it was a memorable vacation with plenty of highlights.
Rooms
9.0
The rooms were spacious, clean, and comfortable with nice balconies, making them perfect for relaxation.
Service
7.0
Service was mostly excellent, although we expected more attentiveness from our butlers; they did not visit us upon arrival as others had experienced.
Location
8.0
The hotel's location is beautiful, right along Playa Paraiso, but swimming was challenging due to rocky areas.
Dining
9.0
Dining at The Grand was a delight, with various restaurants offering tasty dishes, though some meal courses could have been served hotter.
Facilities
9.0
Facilities were excellent with a large pool area and enjoyable evening entertainment. The spa services were a fantastic addition.
Bob
United States,
September
2024
7.6/10
This resort is a fantastic choice for a honeymoon, offering a peaceful adults-only experience with access to a variety of activities. The dining options were diverse and satisfying, although the room service could use some improvements. While the location provided some great excursions, they often required lengthy travel. Overall, the friendly staff made our stay enjoyable, but there were a few hiccups with the restaurant reservations that could be frustrating.
Rooms
8.0
The rooms were comfortable, though the room service could have been better in quality and timely delivery.
Service
7.0
The service was generally excellent, with friendly staff delivering consistently good support, but we did face some issues with the restaurant reservation process.
Location
7.0
The resort is nicely located with access to various activities, although some excursions were quite far away, which made travel times longer than expected.
Dining
8.0
Dining options were rich and enjoyable, although some restaurant menus have been reduced which was disappointing compared to our last visit.
Facilities
8.0
The overall facilities were impressive, but there were some issues like air conditioning being absent in certain public areas.
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Public parking is possible on site for free.
Internet
is available in for free.
Breakfast
The hotel Joia Paraiso By Iberostar (Adults Only) serves a full breakfast for free.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Languages
English, German, Spanish
Number of rooms:
22
Former name
iberostar grand paraiso (adults only)
FAQs
About Joia Paraiso By Iberostar (Adults Only)
How far is Joia Paraiso By Iberostar (Adults Only) from Cancún International Airport?
The hotel is 39 km from Cancún International Airport.
What are the closest attractions to Joia Paraiso By Iberostar (Adults Only)?
Nearby attractions include Playa Paraiso Golf Course (0.5 km) and Dolphin Discovery Playa del Carmen Maroma (10 km).
What dining options are available at Joia Paraiso By Iberostar (Adults Only)?
The hotel features 8 on-site restaurants, including Bellavista for lunch and Tonis for dinner.
What type of amenities are offered in the rooms at Joia Paraiso By Iberostar (Adults Only)?
Rooms are equipped with air conditioning, a flat-screen TV, a mini bar fridge, and coffee/tea making facilities.
Is there a fitness facility available at Joia Paraiso By Iberostar (Adults Only)?
Yes, the hotel has a fitness centre for guest use.
What recreational facilities can guests enjoy at Joia Paraiso By Iberostar (Adults Only)?
Guests can enjoy activities such as tennis, diving, darts, and themed dinners.
Is Wi-Fi access provided at Joia Paraiso By Iberostar (Adults Only)?
Complimentary Wi-Fi is available throughout the hotel.
Does Joia Paraiso By Iberostar (Adults Only) have a spa facility?
Yes, the hotel offers spa services, including a hot tub and sauna.
What are the parking options at Joia Paraiso By Iberostar (Adults Only)?
Public parking is available on-site for free, and reservation is not needed.
Can I expect beach access at Joia Paraiso By Iberostar (Adults Only)?
Yes, the hotel has direct beach access just 0.3 km away.
What languages are spoken by the staff at Joia Paraiso By Iberostar (Adults Only)?
The staff primarily speaks English and Spanish.
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